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LallyNew Member

General discussion

what customer service

After only 3 weeks my refurbished Dyson V11 trigger broke…As a loyal Dyson customer for 17 years I thought this wouldn’t be a problem as I’ve only had great experiences in the past. Upon first contact I was told that the part was not in stock and maybe might not ever be, so a repair was not possible. I was however given the option to buy a replacement body from a spares company from a list they gave me and once I submitted the receipt I would be refunded. This at the time, seemed like the quickest and easiest option. All went well, receipts, replacement part and faulty part were video scanned by customer services at our next call. I was informed that a member from accounts would either call or email to arrange reimbursement in a day or two.After a few weeks with no contact and still thinking there’s no problem I’d call customer services again. Now I’m informed that despite everything they said that they will not honour the reimbursement for the bought part as the spares company is not

50 minutes ago

manubNew Member

Ask the Community

Unable to repair my machine - just 2 months after end of warranty!

We bought a Dyson Pure Humidify+Cool a couple of years back, and the 2 years warranty just expired in March. Trying to use it for the summer this year we noticed the machine stopped working after a couple of minutes we switched this on. Troubleshooting via CS wasn’t helpful so we booked a repair - just to receive an email now that the machine cannot be repaired and we’re offered a 25% (!!!) off for a new machine. This is appalling - you’d think high technologies or a established brand like Dyson would make it better than simply telling you that the £600 you spent on their product can just go to waste after 2 years. I was happy with Dyson but I’ll never buy any of their products again. I appreciate unable to repair but offering only 25% discount is a joke.

1 hour ago

aelizalovejoyNew Member

General discussion

When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

2 hours ago

sue39362Rookie Member

Everyday use

Air quality with Airstrait

I just purchased the Airstrait. The two times I have used it, my Dyson air purifier has gone to severe air quality. Has anyone else had this problem? Freaks me out!

15 hours ago

Retro_UKNew Member

Ask the Community

Trade in....do you just send back the basic machine? I can hold on to the tools that came with it?

I’ve been sent a trade in offer and nobody I know wants my V10 as I want to keep all the attachments if I upgrade. What exactly do Dyson expect back if you trade in? Thanks

15 hours ago

quadnutterNew Member

General discussion

recycling my dyson vacuum for £100 cash back.

I contacted support to find out if I need to return all the components of my old v11 vacuum. He told me that I just needed to return my machine. So my question is can I keep the wand tube and other parts?what exactly do I need to return. The machine could mean just the motor and battery unit as I understand it.

16 hours ago

NiffniffNew Member

Ask the Community

trade in hoover has not dyson brush

I want to trade in a very old dc05, but can't find all the tools and the brush head is a non dyson part. Will this make the trade in invalid?

16 hours ago

kquizonNew Member

General discussion

Dyson Airwrap

I just recently purchased a Dyson Airwrap and I own 5 parrots. I’ve tried to look on your website to see if this Dyson product contains any PTFE (teflon) since this is highly toxic to parrots. I just can’t seem to find a yes or no answer anywhere.

18 hours ago

lorrainemcdonnellRookie Member

General discussion

Dyson Airwrap

Hi I have just been onto Dyson customer services about my airwrap cutting out. It has been doing this since the day I purchased it. I have never been able to have it on the highest heat settings or power and have learn’t to use it this way. After speaking to several people I beleive this is a common problem. My airwrap won’t even last 10 secs now without cutting out. I have had to go and buy a new hairdryer. This was a very considered purchase for me and I could only afford it from money I received from my 50th birthday. Dyson want me to pay £100 to send it to them as it is out of warranty. I would appreciate anyone elses experience on this matter.

1 day ago

reimgunNew Member

Ask the Community

Dyson V6 uptop not working and green blinking

i have now the problem that on Max performance the dyson turned off and the accu is blinking green, after ~20sec the green blinking turned off and it works again for again ~20sec then again turned off and green blinking. i have cleaned the dyson very carefully. i have blowed out all the filters. i have already the second accu but the accu is now also again ~2years old. what can this be ? kr Günther

1 day ago

NiffniffNew Member

Ask the Community

trade in hoover has not dyson brush

I want to trade in a very old dc05, but can't find all the tools and the brush head is a non dyson part. Will this make the trade in invalid?

16 hours ago

kquizonNew Member

General discussion

Dyson Airwrap

18 hours ago

reimgunNew Member

Ask the Community

Dyson V6 uptop not working and green blinking

1 day ago

3boysmomNew Member

Ask the Community

brand new gen5 outsize not suctioning on hard floors woth fluffy head

Just unboxed brand new gen5 outsize. Was so excited to use this on my hard floors to replace my old old 50 dollars bag vacuum that had amazing suction but could no longer get the bags for. It doesn’t feel like there is suction to the floor at all. And having to go over spots more then once to pick up little things I can see with the laser. Is the a bad vacuum I got or does it not really feel like it it’s suctioned to the floor with dysons? My old little cheap one I couid feel it pulling to the floor with the suction and see things getting vacuumed up and this doesn’t feel like it’s doing that at all.

1 day ago

hcodiNew Member

Ask the Community

Anti-tangle comb attachment won't open | Dyson V15 Detect

Hi,We purchased a Dyson V15 Detect a few months ago, and we really love it. Today we decided to do a deep cleaning of teh device and upon looking at videos online in order to clean the anti-tangle comb attachment you are supposed to use a coin to rotate the side so it will open. But no matter how hard I try the opening mechanism seems stuck, it won’t rotate in any direction. Is there something I am missing? The attachement is completely detached from anythign else, and I do not see any other buttons or mechanisms.If somone has experience with this I would appreciate the insight, thank you!

1 day ago

TrishblNew Member

Ask the Community

When is the V15 Derect Dok going to be available?

When is the V15 Derect Dok going to be available? I wouldn't have bought this machine had I known I would have to find house room for all the accessories!

1 day ago

AbstractrionRookie Member

Ask the Community

Does warranty covers Dyson V11 Turbo brush

Hello all,My turbo brush ( Motorbar ) is constantly stopping to work and I have to restart the vacuum so the brush can start again.I send my vacuum to my local warranty service center (in Europe Bulgaria) and they informed me that the motorized brush heads are not part of the warranty.Could you please advice if the Turbo brush is covered under the standard warranty?

1 day ago

ClumsyNew Member

Ask the Community

worst customer service

Dyson agreed to swap machine as faulty part not in service, great I think…. I don’t even no where to begin but think the problem lies with the lack of training some service reps must be being given and not the full grasp of English. Tracked replacement only to have it being returned to Dyson before out for delivery. Customer service rep was adamant it was because they had wrong email address and so dpd didn’t receive reply to an email they would have sent me, not sure about that one but I noticed on the tracker details it didn’t have full address, missing the street name and felt that may have been the reason, service rep would not update address and hung up. I asked on call to speak to a supervisor and was refused. Anyone no how I can escalate my complaint? Think if I email customer service it will be to the same people and I’ll get nowhere.

1 day ago

roryandtinaRookie Member

General discussion

Is there a Soft roller cleaner head for my Dyson Cyclone V10 vacuum?

Hi allWill the soft head for hard floors V10 Absolute….fit a V10 Cyclone animal?cheers :)[Moderation edit - title updated]

2 days ago

octavianNew Member

General discussion

Gen5detect low-reach adaptor compatibility

I know this has been asked multiple times, but I could not find a definitive answer, maybe @Jack could help here:If I own a Gen5detect, what’s the product id for the low reach adaptor I must purchase?Dyson’s US website suggests that the low reach adapter (part id 971435-01) is the one that is compatible, but multiple users from this thread suggest that it is not:Since the gen5detect in prussian blue does come out of the box with the low reach adapter, where can we get one for the regular purple color?

2 days ago

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